Shipping and Delivery
At MotionZen™, we are proud to offer FREE worldwide shipping while providing our customers with excellent value and reliable service.
We ship from our fulfillment warehouses located in Europe, the USA, and Asia using trusted shipping carriers such as FedEx, USPS, DHL, and DPD.
Shipping Times
Estimated delivery times may vary depending on your location:
- United States: 7–14 Business Days
- Canada & Europe: 7–14 Business Days
- Australia & New Zealand: 12–14 Business Days
- Central & South America: 8–14 Business Days
- Asia: 8–12 Business Days
- Africa: 20–30 Business Days
- Rest of the World: 25–45 Business Days
Please allow 1–3 business days for order processing.
Shipping times do not include customs clearance or other unforeseen delays.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email. Please note that tracking information may take 1–5 business days to appear in the carrier's system.
If your tracking has not updated after 5 business days, please contact us at:
Multiple Packages
For logistical reasons, items from the same order may occasionally be shipped separately.
Customs & Duties
Customers are responsible for any customs fees, import taxes, or duties that may apply once the package arrives in their country.
Incorrect Address Disclaimer
Please ensure your shipping and billing information is entered correctly at checkout. MotionZen™ is not responsible for packages shipped to incorrect addresses provided by the customer.
Lost or Missing Packages
If your package is lost due to an error on our side, we will gladly replace your order at no additional cost.
If you have any questions or need assistance, please contact our support team:
Thank you for shopping with MotionZen™ 💙